They say there is no such thing as a perfect place. It may be true – but regarding hotels, hostels and pensions I think that there are several elements that shouldn’t miss from such places.
I wanted to write about the most hated things in a hotel – but I only had my experience and I thought this is not enough. So at the end of the last week I asked some of my friends from all over the world, including online friends from Twitter! Thank you all for your support and help.
So let’s see what are the things that we don’t like about a hotel.
- By far, filth, and the crucial elements here are: dirty linen and bathrooms. I don’t know if this is what you expected, but this is the most important thing – at least for those who answered my question.
- Bad service – this is another aspect that everyone agrees it’s important: how the personnel is treating you – from the reception desk to those cleaning the rooms. And here I received examples varying from personnel with preconceived ideas (about foreign nationals) to personnel who is simply rude and reception without 24h available personnel. Like someone said: “A friendly service goes a long way when you’re staying somewhere.” Another example was that someone ordered Room Service and it took them more than 20 minutes to deliver it.
- High prices for internet (Wi-Fi) access – this is the second most hated thing, at the same hatred level with
- High prices for different advertised facilities, but when you want to use them you find they either don’t exists or you have to pay extra. Here are some examples from jacuzzi being in fact just a simple bath with a simple shower that didn’t even exist at that hotel to wireless with poor signal quality (or sometimes it did not work at all).
- Related to the above, there are different devices that don’t work (properly or at all) – such as hair dryer, the door card etc.
- The lack of personal hygiene products in the bathrooms – here there were several respondents mentioning that staying somewhere for a longer period is interpreted by some as if they don’t have to provide toilet paper, soap and other things like that on a constant basis.
- “The pricey meals that taste like crap” – so another element is food: small – TOO small! – breakfast, hard bread, same offer each day (even without a rich selection of products).
- Conditions – small rooms, crowded dinner rooms, noisy rooms, thin walls, extremely small rooms, lack of spaces for non smokers etc.
- “The impersonal feel” – “hundreds of rooms and feeling like a bee in a bee-hive”; on the same note, “bland decor. Corporate personality. I love it when a hotel chain allows a bit of quirky into the mix. Good service and unique are not mutually exclusive”.
- Billing problems – from hotels or places that would not provide an invoice unless you are a company, to those that print it with mistakes, don’t want to modify it (after filling in the wrong data) etc.
- Other elements: parking fees, old laundry or towels in the bathroom (old and even with holes in them), noisy area, noisy and disturbing people staying at the hotel (actually that is why I wrote How to behave in a hotel), a big difference between online photos and actual reality, hotel safes that don’t work, poor bathroom layouts that don’t work for families.
As you can see people from all over the world have the same problems. Do you have any other element to add?
Special thanks for contribution to this article go to (in alphabetical order):
- Ana Adi
- Andra Dobrea (RO)
- Andreas Susana
- Dan Stefan (RO)
- Diana Stoleru (RO)
- Gray Cargill (SoloFriendly)
- Isabelles Kenis
- Janice Waugh
- Keith Jenkins
- Laura Pascu (RO)
- Lucia Nistor (RO)
- Lynne Rosie
- Nellie Huang
- Sharon – ParkRideFlyUSA
- Patricia Vance
- Simon Falvo
- Valerica (RO)
and to my friends without a blog Alina, Alina (yes, two Alina :), Andra, Corina and Ramona.