Air New Zealand, Qantas and Crowne Plaza – Winners of Roy Morgan’s inaugural Customer Satisfaction Awards

Roy Morgan Research just announced its first winners of its inaugural Customer Satisfaction Awards. Among the industries, there is also one dedicated to Tourism and travel and it’s winners are:

  • Air New Zealand –  International airline of the year
  • Qantas – Domestic airline of the year
  • Crowne Plaza – Hotel of the year

This survey is based on customer satisfaction, for this is the main criteria in today’s world, a world that includes social media, instant communication and where each word, good or bad, can have a major impact on any company in any field.

In an article it is specified that “customer satisfaction ratings are collected from Roy Morgan’s ‘Single Source’ survey of approximately 50,000 Australian consumers, as well as its ‘Business Single Source’ survey of 22,000 decision makers, each conducted annually.”.

There were some discussions regarding Qantas – given some recent scandals. Roy Morgan Research CEO Michele Levine, quoted by “Competition in the premium end of the hotel market has been fiercely competitive and customer satisfaction among the leading brands – like Sheraton, Westin, Hilton, Crowne Plaza and Mantra has reflected this competition,” Ms Levine said.

She also said passengers had apparently been willing to forgive and forget in rating Qantas Domestic Airline of the Year.

“We have also seen (and possibly experienced) the effect serious industrial disputes can have on satisfaction,” she said. “But, ultimately, a year long measure can forgive a short bit of turbulence.”

Qantas is registering a boost right now, and has gone up 2,2% in January 2012 in number of passengers carried in comparison with January 2011.

See also  Starwood Hotels & Resorts Promises 25 New Hotels in Europe for 2012


I’m offering public relations, communications and image counseling in everyday life and I have a PR agency – PRwave INTERNATIONAL. I am passionate about reading, blogging (I also have a blog in Romanian) and traveling. Follow me on Twitter - @violetaloredana (Romanian) and @TravelMoments.

9 thoughts on “Air New Zealand, Qantas and Crowne Plaza – Winners of Roy Morgan’s inaugural Customer Satisfaction Awards

  • 1 May, 2014 at 00:32

    When you have repaid all of your existing debts, another step you’ll need to
    consider is always to rebuild your a bad credit
    score history justin timberlake tickets us (
    what you will need to know concerning the rates of an payday advance is the fact that they
    may be bigger than the rate of the standard loan.

  • Pingback: Homepage

  • Pingback: mollen carbid

  • Pingback:

  • Pingback: berita harian terkini indonesia

  • Pingback: funghi della pelle

  • 1 August, 2014 at 07:28

    Hi there! Do you use Twitter? I’d like to follow you if that would be ok.
    I’m undoubtedly enjoying your blog and look forward to
    new updates.

    Also visit my site: Annabelle

  • 1 August, 2014 at 10:39

    What’s up, its nice paragraph about media print, we all know media is a enormous source of facts.

  • 9 September, 2017 at 09:14

    Jen connelly is the actress that i have a huge crush. here eyes are really very pretty..


Leave a Reply

Your email address will not be published. Required fields are marked *

Wordpress Social Share Plugin powered by Ultimatelysocial