In a survey conducted at 180 airports worldwide for the ACI Airport Service Quality Awards (ASQ), Chhatrapati Shivaji International Airport (CSIA), Mumbai, ranked as the third best airport globally.
CSIA, Mumbai airport, catered to 29.10 million passengers between April 2010-March 2011, compared to 25.6 million passengers during the same period the previous year, which shows a significant growth (almost four million passengers in one year).
ACI, an autonomous and independent body, measured in this survey the customer feedback on the complete experience on an airport: from the moment of arrival to the departure gate. The data were obtained in real time and they will help improve customer experience.
In the same survey, Indira Gandi International Airport at New Delhi has been ranked the first in India and the second best globally.
Other results from the program released on Thursday mention that The Ottawa International Airport Ottawa International Airport is the No. 1 airport in North America and No. 2 in airports of its size worldwide, and he airport in Guayaquil, Ecuador, occupied first place in the category of best airport in the world serving between two million and five million passengers per year while Halifax airport was ranked third. “Ottawa airport has ranked in the top three in each of the qualifying categories since the ASQ Awards launched in 2006.”