These 92 world’s first common-use self-boarding gates are provided by air transport IT specialist SITA, and are being installed throughout Vienna’s terminals, including the new terminal Skylink, which will open mid-2012.
As we read in the press release, according to the latest statistics reported in the 2011 SITA/Air Transport World Passenger Self-Service Survey, 30% of passengers have used automated boarding gates and 70% are interested in this service. It is logical in these conditions that if a service is required, it should be offered to travelers.
Mag. Julian Jäger, COO of Vienna International Airport, said: “One of our main strategies is to increase our service quality and passenger travel experience at Vienna International Airport. This new boarding solution will substantially contribute to our objectives.”
I’m sure that Vienna International Airport is only the first airport in a long series offering self-boarding gates. In fact, the same thing in mentioned in the official news where we read that Boris Padovan, SITA Regional Vice President, East and Central Europe, said: “SITA is committed to helping the air transport industry improve efficiencies, and passenger self-service is key to this. The SITA common use self-boarding solution at Vienna International is a clear demonstration of our close cooperation with our customers to develop innovative solutions. We are delighted to be chosen by Vienna International and to be the first to deliver common use self-boarding to the industry – another important step in end-to-end self-service for passengers.”
What do you think of these gates?